AT&T Reports Availability of Tech Support Service for SMB Computer Servers

Wireless News
05-16-2011
AT&T Reports Availability of Tech Support Service for SMB Computer Servers
Type: News

AT&T announced the availability of remote IT support for SMB computer servers.

With the new service AT&T Tech Support 360 Server Support small and mid-size businesses receive care for Windows servers from U.S.- based AT&T certified network engineers. Features and options available with the service may include:
-24/7 server performance monitoring

-Security patch management

-Management of critical business applications, and network and Internet connectivity

-Monitoring of firewalls, switches and routers

-Consultative recommendations on best practices

-Unlimited phone and live remote support

-Regular reporting and updates

"With the growth of mobile applications, mobile devices, and remote workers, more small and medium business are investing in servers to run their business," said Michael McDonald, analyst, AMI- Partners, an industry research firm. "As a result, the demand for remote IT server support is growing as well and we expect that it will continue to grow for the foreseeable future."

In fact, AMI reports that North American small and mid-size businesses already have more than 3 million servers deployed, and projects that the market for remote IT server support will grow from $1.4 billion in 2010 to $5 billion by 2013, a compound annual growth rate of more than 50 percent.

AT&T's Server Support monitors and reports on more than 2,000 hardware and software indicators to help ensure the health of SMB servers and systems. In the event of an application failure or other critical issue, customers are immediately notified and AT&T certified network engineers work remotely to resolve the situation. They can even go onsite to business locations if necessary.

All online sessions are logged and recorded for security purposes. Because small and mid-size businesses need flexibility as well as security, Server Support makes it easy for customers to change passwords, disable old users, and set up new users.

"As businesses grow and get more complex, so do their IT issues," said Ebrahim Keshavarz, AT&T Vice President of Small Business Product Management. "With Server Support, we have a solution that offers thorough monitoring, proactive maintenance, problem resolution at a predictable monthly cost. By remotely monitoring and managing SMB servers, our aim is to prevent problems before they happen. But if they do occur, we react quickly to minimize any impact to their operations."

For those small and mid-size businesses that have IT staff, AT&T's new service can help offload day-to-day server support, enabling the customer's technicians to focus on other business priorities, such as building websites, setting up networks, or ensuring that billing, accounting or other key software and applications are running properly.

AT&T Inc. is a communications holding company.

More Information:

www.att.com/rss

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